Wednesday, February 6, 2008

Security Engineer

Senior Security Engineer
Responsibilities:
Provisioning: This engineer will work directly with clients to understand their environments and determine how selected MSS solutions will integrate in to them. Upon acceptance by the client of the solution, the engineer will be required to provision the devices that are part of the design. This will require provisioning of firewalls (primarily Checkpoint, NetScreen (Juniper) and Cisco PIX/ASA) devices.

Installation support: This position also requires working with the clients as they install the security equipment and troubleshoot as necessary to ensure that services are activated in accordance with the original design.

Offering support: Perform Code upgrades during schedule work windows. Provide 3rd level support for Firewall and related offerings including Checkpoint Firewall-1, Cisco PIX/ASA, ISS Proventia-M, Netscreen & SideWinder. Provide technical authority, vision, documentation of operational procedures, and guidance to ensure the continued evolution of our Client's Managed FW Offerings.

- Provide technical support for our Client's Managed Security Services on a 7x24x365 basis. This involves identifying customer issues, extensive troubleshooting, and coordinating resolution or restoral using a variety of applications and testing tools. These events can include hardware/software failures as well as security breaches and threats.
- Professionally and courteously answer inbound calls, authenticate callers, create tickets, fill out necessary checklist paperwork, generate CRM tickets for all work and informational requests, handle customer complaints, and escalate according to established procedures.
- Demonstrate excellent communication and customer care skills by documenting all activities within our customer delivery systems and communicating with customer representatives in a timely manner.
- Regularly provide high level proactive technical support including device upgrades, IDS signature revision, VPN configuration, and hot sparing.
- Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.
- Create new and update existing shared documentation that includes network diagrams, instructional guides, customer facing documentation, process and procedures and troubleshooting tips.
- Responsible for backups and recovery procedures including disaster recovery testing and configuration.
- Lead Technical projects and be able to delegate as well as work with a team of engineers to accomplish large scale projects goals such as upgrades, migrations and establishing new offerings.
- Introduce new offerings as a central technical role through interactions with customers project managers developers and peers.
- Responsible for the maintenance and support of existing offerings back-end processes such as managing central management consoles upgrades of management consoles, health monitoring, reporting, patching, establish and maintain standards, documentation and automation.
- Provide training to peers, Junior engineers, SOC analysts and partners.
- Generate Unix and PERL scripts and tools to automate and accomplish a variety of configuration and update tasks as well as assist in the functional operation and maintenance of MSS Engineering architecture
Qualifications:
- Bachelors Degree, or equivalent experience
- CCSE, CCNP Certification (preferred)
- 4-6 years functional experience
- Strong background in network security management and internet firewalls
- Excellent written,verbal communication and organizational skills
- Knowledge and experience with PC's, LAN and WAN topologies, routers, hubs, and terminal servers.
- Knowledge of firewall applications such as Check Point, Netscreen, Sidewinder, ISS Proventia M and Cisco PIX/ASA or knowledge of intrusion detection such as Snort, Manhunt, Sourcefire, AirMagnet and Real Secure.
- Knowledge of VPN technology.
- Ability to read, edit, create network diagrams
- Thorough understanding of the OSI model
- Strong interpersonal and customer service skills
- Knowledge of Unix Operating Systems
- Experience with processes in functional area (i.e. trouble management, fault management, and provisioning